Privacy policy

Respect for Your Privacy

At Veranise, we respect your privacy. Your email address is safe with us and will never be sold or rented to third parties without your consent.
We collect, store, and use your personal information solely to tailor content, services, and advertisements to your preferences and interests.

Purchasing Goods

Payment:
When purchasing through Veranise, you must provide payment details such as your credit card information.
You confirm that this information is accurate and that you are authorized to use this payment method.

Sales Tax:
In accordance with Canadian tax regulations, sales tax is not included in the displayed product prices. The applicable tax rate (GST, HST, and/or PST) will be calculated and added to your order total at checkout based on your shipping destination province. You are responsible for any taxes associated with your purchase.

All transactions are processed in Canadian Dollars (CAD).
Any currency conversion fees or costs are the responsibility of the customer.

Loss and Cancellation:
The risk of loss of goods passes to you once they are handed over to the shipping carrier.
We reserve the right to cancel any order for any reason.

Protecting Your Data

Veranise is committed to protecting your privacy.
We never share customer data with third parties without your consent.
Your information is used to process your requests, personalize your future purchases, improve our services, and communicate with you.
Your experience is continuously enhanced through the use of this data.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws, ensuring your rights to access, correct, or delete your personal information.

The use of our website is governed by this Privacy Policy and our Terms of Use.
All information provided remains private and secure.
We collect only the necessary information and only with your explicit consent.
You may review this information at any time, although administrative fees may apply.

Collected Information

We collect personally identifiable information (PII) when you register or respond to specific requests.
We may also capture your IP address to diagnose server issues and manage the website.
Additionally, we may request your email address for various reasons, including the purchase of vouchers, which may require additional information such as your name, address, date of birth, and payment details.

Use and Sharing of Information

All personal data is stored in accordance with Canadian privacy and data protection laws.
We use this information to provide you with details about Veranise, for marketing purposes, and to offer customized services.

Your PII is not sold or shared with third parties, except for fraud prevention and compliance purposes.
We ensure that all agents and subcontractors adhere to strict confidentiality agreements and comply with applicable data protection laws.

We reserve the right to disclose your information to:

(a) comply with legal requirements;
(b) respond to government or regulatory requests;
(c) follow legal proceedings;
(d) protect our rights or those of the website's users.

Any transfer of data outside Canada is done in accordance with PIPEDA and other applicable international data protection standards, ensuring adequate protection of your information.
By providing your PII, you consent to these transfers and the usage described in this policy.

Third-Party Service Providers

To process your orders and operate our store, we share your personal information with the following trusted service providers:

Shopify Inc. — e-commerce platform, hosting, and payment processing infrastructure
PayPal — payment processing
Canada Post and third-party shipping carriers — order delivery and shipment tracking
Google Analytics — anonymized website usage analysis

Each provider is contractually obligated to protect your data and use it only for the purposes described above. We do not sell your personal information to any third party.

Cookies

We use cookies to store information on your computer and enhance your experience on our website.
You can adjust your browser settings to disable cookies, although this may affect website functionality.
Cookies are used in accordance with Canadian data protection and cookie regulations.

Emails & CASL Compliance

We may send you emails for various reasons, such as service reminders, order updates, newsletters, or promotional offers.

In compliance with Canada’s Anti-Spam Legislation (CASL), we adhere to the following principles:

Consent: We only send commercial electronic messages (CEMs) to recipients who have provided express or implied consent.
Sender Identification: Every marketing email we send clearly identifies Veranise as the sender, including our business name and contact information.
Unsubscribe Mechanism: Every marketing email includes a clearly visible “unsubscribe” link. You can opt out at any time, and we will process your request within 10 business days.

You may also opt out by contacting us directly at info@veranise.com.

GDPR Compliance (European Visitors)

While Veranise primarily serves Canadian customers, we comply with the General Data Protection Regulation (GDPR) for visitors and customers from the European Union and European Economic Area. Under GDPR, EU/EEA residents have the right to:

Access the personal data we hold about them
Request correction or deletion of their data
Object to or restrict processing
Data portability — receive their data in a structured, machine-readable format
Withdraw consent at any time
Lodge a complaint with their local data protection authority

To exercise any of these rights, contact us at info@veranise.com. We respond to GDPR requests within 30 days, as required by Article 12 of the regulation. We may request identity verification before processing requests to protect your data from unauthorized disclosure.

CCPA Compliance (California Residents)

Veranise complies with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). California residents have the right to:

Know what personal information we collect, use, disclose, and share
Request deletion of their personal information
Opt out of the sale of personal information — note: Veranise does not sell personal information under any circumstances
Correct inaccurate personal information
Limit the use of sensitive personal information
Non-discrimination for exercising CCPA rights

To submit a CCPA request, contact us at info@veranise.com. We verify identity before processing requests and respond within 45 days as required by California law.

Personalized Advertising

We may use third-party advertising platforms (including Google Ads and Meta/Facebook) to deliver personalized advertisements based on your browsing behavior on our website. These platforms use cookies and tracking pixels to understand visitor interests and serve relevant ads.

You can opt out of personalized advertising at any time:

Google Ads personalization: adssettings.google.com
Meta/Facebook ads: Settings → Ads Preferences in your Facebook account
Browser-level: enable “Do Not Track” or use browser extensions that block tracking pixels
Cookie preferences: adjust through our cookie consent banner or your browser settings

Opting out of personalized advertising does not stop you from seeing ads — ads will still appear, but they will not be tailored to your interests. We do not sell your personal information to advertising platforms; data sharing with these platforms is limited to non-identifying behavioral signals required for ad delivery.

Security and Storage

Your personal information is securely stored and handled in compliance with PIPEDA and industry best practices.
Despite our robust security measures, we cannot guarantee complete security during internet transmission.
We continuously review and update our systems to protect against unauthorized access or disclosure.

Data Retention Period

We retain your personal data only as long as necessary for the purposes described in this policy and as required by Canadian law:

Customer order data (order history, transaction records, invoices): retained for 7 years as required by Canadian tax and accounting regulations (Income Tax Act, Excise Tax Act)
Account and profile data: retained for the lifetime of your account, plus 3 years after account closure (for fraud prevention and dispute resolution)
Marketing and analytics data: retained until you unsubscribe, plus 12 months for opt-out compliance records (CASL requirement)
Customer service correspondence: retained for 2 years from last contact
Data breach incident records: retained for a minimum of 24 months (PIPEDA requirement)

After the applicable retention period, your data is securely deleted or anonymized. You may request earlier deletion at any time by contacting us at info@veranise.com — we will comply unless retention is legally required (e.g., active tax records or pending legal proceedings).

Data Breach Notification

In the event of a data breach involving your personal information that poses a real risk of significant harm, we will:

Notify the Office of the Privacy Commissioner of Canada as required under PIPEDA
Notify affected individuals as soon as feasible, including details of the breach and steps being taken
Maintain records of all data breaches for a minimum of 24 months

If you believe your personal information has been compromised, please contact us immediately at info@veranise.com.

Transfer in Case of Business Changes

In the event of a sale, merger, or restructuring of Veranise, your data may be transferred to involved third parties, in accordance with PIPEDA and other applicable Canadian regulations.

Customer Service

For questions, requests, or to access your personal data, please contact us at the details below.

Policy Changes

This policy forms part of the Terms of Use for our website.
We may amend it at any time, effective immediately upon publication on the website.
By continuing to use the website, you accept these changes.
If you disagree, please discontinue using the website.

Copyright on Veranise Services

The use of Veranise services is permitted exclusively for business transactions with us.
Unauthorized use of our services or content is prohibited.
Our trademarks, designs, and content are protected under Canadian copyright laws.

Contact Information

Business Name: Veranise
📞 Phone Number: +1 437 800 5346
📧 Email: info@veranise.com
📍 Address: 4646 Dufferin St, Suite 15, North York, Ontario M3H 5S4, Canada

🕒 Customer Service Hours (ET):
Monday to Friday: 8:00 AM – 6:00 PM
Saturday and Sunday: 10:00 AM – 5:00 PM

We respond to all inquiries within 24 hours on business days.